Refund policy

Return and Refund Policy

We want you to be satisfied with your order. If there is an issue with your artwork, please contact us at support@artsyorigin.com within 7 days of delivery.

Because many of our products are made to order and fulfilled through selected production and fulfillment partners, return eligibility may vary depending on the item, fulfillment partner, and condition of the order.

To start a return or report an issue, please contact us first at support@artsyorigin.com. Items sent back without first requesting a return will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us within 7 days if the item arrives damaged, defective, incorrect, or significantly different from what was ordered.

To help us review the issue, please include:
- Your order number
- A brief description of the issue
- Clear photos of the item
- Clear photos of the packaging
- Photos of the shipping label, if available

If the issue is approved, we may offer a replacement, refund, or another appropriate solution depending on the situation and fulfillment partner policy.

Made-to-Order Items

Many of our wall art pieces, canvas prints, posters, framed prints, and decorative art products are made to order. This means production begins after your order is placed.

Because of this, we may not be able to accept returns, exchanges, or cancellations for buyer’s remorse, incorrect size selection, change of mind, or incorrect information entered at checkout once production or fulfillment has started.

Please review the product details, size, material, frame options, and shipping information carefully before placing your order.

Color and Size Variations

Please note that colors may appear slightly different in person due to screen settings, lighting, display differences, printing materials, and production methods. Slight color variations are not considered defects.

Product dimensions may vary slightly due to the production, printing, stretching, framing, or finishing process.

Frames, Mockups, and Display Images

Product mockups are for styling and display purposes only. Frames, furniture, wall decor, or decorative items shown in images are not included unless clearly stated in the product description.

Please read each product description carefully to confirm what is included with your order.

Non-Returnable Items

We cannot accept returns for:
- Items damaged after delivery
- Items returned without approval
- Items not in original condition or original packaging
- Made-to-order items returned due to buyer’s remorse
- Incorrect size selection by the customer
- Incorrect address or shipping information entered by the customer
- Sale items
- Gift cards

Exchanges

We do not offer direct exchanges at this time.

If you would like a different item, size, or style, you may place a new order separately. If there is an issue with the original order, please contact us at support@artsyorigin.com so we can review your case.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at support@artsyorigin.com.

Because many items are made to order or fulfilled through third-party production partners, we cannot guarantee cancellation once an order has entered production, fulfillment, or shipping.

If your order has already been submitted to a fulfillment partner, entered production, or shipped, we may not be able to cancel it.

Incorrect Address

Please make sure your shipping address is correct before placing your order.

We are not responsible for delays, failed deliveries, returned packages, lost packages, or additional shipping costs caused by incorrect or incomplete shipping information entered at checkout.

If you notice an address mistake after placing your order, contact us as soon as possible at support@artsyorigin.com. We cannot guarantee changes once an order has entered production, fulfillment, or shipping.

Lost or Delayed Packages

Once an order has been shipped, delivery is handled by the carrier. Carrier delays may happen due to weather, holidays, address issues, operational delays, or other circumstances outside of our control.

If your tracking has not updated for several business days or your package appears lost, please contact us at support@artsyorigin.com with your order number so we can review the issue.

Refunds

If a refund is approved, it will be processed to your original payment method.

Please remember that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@artsyorigin.com.

Contact

For return, refund, cancellation, or order questions, contact us at:

support@artsyorigin.com

We usually respond within 24–48 business hours.