Shipping policy
Shipping Policy
We currently ship within the United States only.
Order Processing
Orders are fulfilled through selected production and fulfillment partners. Many of our pieces are made to order, which means production begins after your order is placed.
Most orders are processed within 2–5 business days. Processing times may vary depending on the product, fulfillment partner, production volume, holidays, or when larger wall art pieces require additional handling.
Estimated Delivery Times
Estimated delivery time after processing is typically 5–10 business days, depending on the product, destination, carrier, and fulfillment partner.
Large canvas prints, framed prints, oversized wall art, or made-to-order pieces may require additional handling time.
Delivery estimates are not guaranteed and may vary due to carrier delays, weather, holidays, address issues, production volume, or other circumstances outside of our control.
Shipping Rates
Shipping costs are calculated and shown at checkout before payment.
Because some products may be fulfilled by different production partners, shipping rates may vary depending on the items in your order, package size, destination, and selected shipping method.
Split Shipments
If your order contains multiple items, they may arrive in separate packages and at different times. This can happen when items are produced or shipped from different fulfillment locations.
Tracking
Tracking information will be sent by email once your order has shipped, when available.
Please allow some time for tracking information to update after the carrier receives the package.
You can also track your order through our Track Order page using your tracking number or order details.
Incorrect Addresses
Please make sure your shipping address is correct before placing your order.
We are not responsible for delays, failed deliveries, lost packages, or additional shipping costs caused by incorrect or incomplete shipping information entered at checkout.
If you notice an address mistake after placing your order, please contact us as soon as possible at support@artsyorigin.com. We cannot guarantee changes once an order has entered production, fulfillment, or shipping.
Damaged, Defective, or Incorrect Items
If your artwork arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@artsyorigin.com.
Please include:
- Your order number
- Clear photos of the item
- Clear photos of the packaging
- A brief description of the issue
We will review the issue and help with a replacement, refund, or another appropriate solution when applicable.
Shipping Delays
Once an order has been dispatched, carrier delays are outside of our direct control. However, we will do our best to assist if an issue comes up.
If your tracking has not updated for several business days or your package appears delayed, please contact us at support@artsyorigin.com with your order number.
Contact
If you have any questions about your order, shipping, or tracking, contact us at:
support@artsyorigin.com
We usually respond within 24–48 business hours.